BookBaby Official ensures customer satisfaction with cover and text proofs. If we fail to meet your expectations, we’ll refund the entire deposit if you choose to cancel the project. However, once proofs are approved, you will be charged for all work and services done, even if the project is later canceled.

We guarantee that the material produced and delivered by BookBaby Official meets our standard specifications or those described on our website and adheres to industry norms.

All custom-printed products from BookBaby Official are guaranteed against defects in quality and workmanship. If a product is defective or there’s an error in shipment or labeling, we will either replace or repair the product at our expense or refund part or all of the purchase price, provided that a) we receive written notice of the defect or error within thirty (30) days of shipment, and b) the issue is not due to defects in materials supplied by the customer. If we do not receive such notice within the specified period, we will be released from any liability.

If requested, you must return defective products to BookBaby Official. No returns will be accepted without written return authorization. Refunds or reprints will be adjusted based on the quantity of defective items returned.

Before returning any product, obtain an RMA (return merchandise authorization) number from BookBaby Official. This number must be included on your return address label. We reserve the right to refuse any return without an RMA number.

BookBaby Official is not liable for any loss of revenue, profit, or other financial damages, whether direct or indirect.

Order Cancellation

Orders for products not yet manufactured can be canceled by either party. The customer is responsible for costs incurred by BookBaby Official related to pre-manufacturing or manufacturing before the cancellation notice is received. After cancellation, any customer materials or completed products will only be delivered once all payments are settled in full.

Unless editing services are purchased, BookBaby Official does not offer editorial services during the file review process for book printing or eBook distribution. Proofs will be printed and distributed as approved.